Quality Assurance and Warranty Information

At New Design Trade Windows Ltd, we're committed to providing you with windows and doors that stand the test of time. We prioritize quality in every aspect, from the frame and glass to the hardware we use.

Our dedication to your satisfaction is reflected in our warranties:

• 2 years warranty on hardware.
• 10 years warranty on glass.
• 20 years warranty on PVCu frame.

These warranties are designed to cover any manufacturing defects, ensuring the longevity of your windows and doors. Please note that they do not cover issues resulting from misuse or poor maintenance.

To guarantee a lifetime of reliable use, we recommend instructing the end customer of the following maintenance steps:

1. Hardware Care: Apply a high-quality light oil to the locks, hinges, and handles. Regular lubrication will keep these components functioning smoothly.
2. Glass Cleaning: Clean the glass with a cleaner specifically recommended for this type of glass. This practice will preserve the clarity and appearance of your windows for years to come.
3. Frame Maintenance: Use a plastic cleaner recommended for the frame material to keep it looking fresh and clean.

It's important to emphasize that proper aftercare is essential. In fact, the most common issue leading to locking mechanism failure is inadequate maintenance. By following these maintenance guidelines, you'll not only ensure the longevity of your windows and doors but also maintain the validity of your warranty.

At New Design Trade Windows Ltd, we take pride in delivering high-quality products backed by warranties that give you peace of mind. Thank you for choosing us as your trusted partner for window and door solutions.